Returns & Exchanges
At Gnoce, we want you to be completely satisfied with your unique jewelry pieces, which is why we offer a 60-day return policy for most items in their original, unworn condition. Whether it is a personalized charm or a fashion-forward accessory, our goal is to ensure your shopping experience is as seamless as possible.
Initiate Your Request
Log into your Gnoce account or visit our Support Center within 60 days of delivery to submit a return request with your order number and reason for return.
Receive Authorization
Our customer service team will review your request within 24 hours and provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack and Ship
Securely pack the items in their original packaging, including all gifts and certificates, and clearly mark the RMA number on the outside of the parcel before shipping.
Quality Check and Refund
Once our warehouse receives and inspects your return to ensure it meets our quality standards, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing